Testimonials

Jocelyn G. writes:  “Michelle was extremely helpful as this was my first time going through the process of purchasing a home.  Michelle was considerate about what fit my needs and she answered all of my questions.  I really appreciate all she’s done for me throughout the purchasing  process.  She was a delight to work with, and I highly recommend that others go through this process with her as well!  Thank you Michelle!”

Melissa K. writes:  “Communication was amazing and it seemed like I had a team on my side. ”

Shannon B. writes:  “It has always been a pleasure working with Axia.  Michelle and Rikki are very professional and prompt with responses and willing to assist in any way they can.  This is my second home purchase and Axia once again did not disappoint.  I have and will continue to recommend Axia to everyone.  Thank you Michelle ”

John M. writes:  “All communication was prompt and informative.  Michelle and her team were always available for any questions.  The entire process was seamless and easy.  Thank you for making the experience uncomplicated and quick. ”

Sabrina K. writes:  “Easy process.  Communication was great.  Very informative. ”

Joy S. writes:  “Michelle was very understanding of our circumstances.  She was willing to work with us while we were in transition, moving from another state.  She was always very friendly and accommodating. ”

Grant D. writes:  “Everything was very professional and they were very nice as well. ”

Denise D. writes:  “Michelle and her staff did an outstanding job guiding my husband and I through the process of obtaining everything needed for our home loan.  They provided constant communication and explanations throughout so we knew where we were each step of the way.  I would highly recommend them to my friends and family. ”

Jason S. writes:  “Easy, informed process. ”

Ciri A. writes:  “Michelle was well informed on all the questions we  had and was very prompt in providing answers.  She was readily available to talk to.  She was prompt in letting us know when forms needed to be signed, gave us copies, and went above and beyond our expectations.  We were so impressed with her and would gladly recommend her services to anyone looking to finance the purchase of a home.  Michelle had been highly recommended to us by our neighbor.  We were so thankful. ”

Stephen L. writes:  “Michelle was always available to answer our questions, and we had a lot  She made our buying experience painless and easy. ”

Theodore S. writes :  “We had heard horror stories about how awful going through the process of buying a house could be.  I was anxious when the process started and Michelle and her team jumped right in and made us feel supported and what a great team!!!!  We worked with her Assistant Rikki for part of the process and her customer service was outstanding  We signed with a hassle free process and a great experience from start to finish.  I would highly recommend this wonderful team for your home buying experience.”

Valarie T. writes:  “New to the house buying experience, we didn’t always understand the loan jargon and Michelle was patient with sometimes the same questions being asked and explaining until we did understand.  Michelle and her team kept us well informed as the process moved along every step of the way.  The experience was very smooth sailing and so exciting.”

Chris P. writes:  “PAINLESS process, efficient and good communication. ”

Linda C. writes:  “Everything went very smooth & fast working with Michelle & Rikki.  They are awesome!!”

Jeff K. writes:  “My wife and I had a wonderful experience.  Michelle and Rikki worked extremely hard to make sure we were able to buy our home.  We had some difficulties in the process on our end that we had to fix, but Michelle and Rikki gave us the best advice and professional guidance to help us prepare to buy.  If we were to buy again we would not go to anyone else.  On behalf of my family we thank you so much!”

Troy H. writes:  “Extremely helpful throughout the entire process and always available to answer questions.  What can sometimes be an intimidating process, was instead enjoyable and made as simple as can be.  Would definitely recommend Michelle’s services along with the help of of her attentive Assistant Rikki.”

Nijah A. writes: “Michelle and her team were great to work with. They made sure I was updated every day with our progress and answered any question I had right away. They made this transaction very easy for me!”

Tessa C. writes: “Michelle took the time to walk us through all of our options, which we really appreciated as first time home buyers. She gave us the information we needed to make an informed decision and we felt she had our best interest in mind. Both Michelle and Rikki were very responsive and happy to answer our many questions. Thank you!”

Luke C. writes: “Michelle & team Wickett are wonderful. As first-time home buyers, we were new to the entire process. Everyone was incredibly competent, professional, & willing to answer any question. We also appreciate Michelle’s recommendation for other professionals in the field.”

Andrea S. writes: “Michelle and Rikki are the very best. The entire process from application to close was handled with precision and expediency. We are grateful for the opportunity to work with them.”

Cynthia S. writes: “I have used Michelle for ALL my financing needs. She is caring, patient with all my endless questions, professional, timely, and most of all performs as she states it will happen. Absolutely top notch!”

Linda D. writes: “Amazing support through a first time experience—Michelle and her staff made what could have been a very confusing time easy for me. They were patient and very quick to respond to any and many questions!”

James N. writes: “Fantastic customer service through the entire loan application and approval process by Michelle Wickett and Rikki Carlson. Questions were answered promptly and we were always kept in the loop with information regarding the progress of our loan approval. Furthermore, Michelle and Rikki continually worked closely with the builder/realty agent to coordinate home inspections and appraisals, ensuring we closed as soon as possible. The best loan application and approval process we’ve ever had!”

Virginia N. writes: “We would be more than happy to recommend you to everyone. You were all wonderful. We loved your prompt follow ups. We also appreciated the communications you gave us throughout the process of buying our home. Your help was appreciated in determining the best loan to apply for. We never had to wait for anything from the pre-approval to the final closing. It was even a bonus to find out that you worked with other people that we respect and admire.”

Nichole H. writes: “Michelle and Rikki were both amazing. They answered all our questions, phone calls and texts, even after hours. They were beyond helpful. We will absolutely recommend their services to everyone searching for a lender. Thank you both so much, we couldn’t be happier.”

Mark H. writes: “Michelle helped make the experience of buying our first house great. Thank you very much!”

Don D. writes: “Michelle Wickett and team did a great job twice for me. I have worked with them on two loans, and all has been smooth and positive. I would use them again. Thank you, Michelle and team!”

Kyler A. writes: “Michelle and her team are amazing. This is the second time we have used her in helping us with a home loan, and the service we received has been great. They lay out everything ahead of time, in terms of what you are going to need and how to get it. Also, her response time is very fast. Thank you, Michelle and team!”

Jessica A. writes: “Michelle and Rikki are an amazing team. Their consistent communication was great throughout the entire loan process. Michelle was available anytime to provide information when needed. We were lucky to be able to work with Michelle for a second time!”

Dora A. writes: “Michelle explained everything to us in easy terms when we didn’t understand something. She made it an easy and pleasant experience for me. Thank you Michelle and Rikki for your hard work.”

Joshua W. writes: “Michelle and her team stuck with my wife and me through the entire process of purchasing our first home. They communicated valuable information and had our backs the whole way.”

Charles R. writes: “Michelle made it easy for my wife and me to get through the complex process of purchasing a home. She was quick to respond to questions, patient with our lack of knowledge, and excited for us to take this next step in life.”

Samantha B. writes: “Michelle was very knowledgeable and always there for me if I had questions. I couldn’t have asked for a better loan officer.”

Christina M. writes: “From start to finish we received nothing but THE VERY BEST service from Michelle and her assistant Rikki. Everyone was very prompt, knowledgeable and made us feel comfortable through every step of the lending process.”

Daryl D. writes: “Michelle and her team gave lots of communication and assistance.”

Katie C. writes: “Thank you for helping us buy our first home, Michelle! You are professional, responsive, knowledgeable and trustworthy. We look forward to doing business with you in the future.”

Skyler C. writes: “Michelle was awesome and went above and beyond in helping us buy our house. I can’t recommend her enough.”

Patricia R. writes: “Michelle is efficient, knows her stuff, got us into a house despite a few financial hiccups in our past. Couldn’t say enough about how much she is on top of things. Initially we had applied through another broker who told us we didn’t qualify for conventional. Michelle made it happen and now we are mid-life first time homeowners! Thank you, Michelle.”

Melissa D. writes: “Michelle and Rikki worked tirelessly to get me everything I needed for my mortgage. They answered my endless questions with patience and worked with me to make sure I had everything I needed to be able to purchase my home. I will recommend Michelle Wickett to anyone.”

Leah F. writes: “Michelle and her team are on top of every move that needed to be made. We’re completely happy with her services. Thanks!”

Tracy O. writes: “Being a first time homebuyer, Michelle made the process a breeze. She communicated with us every step of the way and was on top of everything that needed to get done so the house we were buying could close on time. I would recommend Michelle to all my friends and family. Thank you for all you have done for us, Michelle.”

Brandon C. writes: “Michelle was very informative throughout the entire loan process, always thoroughly explaining every document we signed. As first time home buyers, it put my wife and I at ease having Michelle work so closely with us.”

Kayla N. writes: “Michelle made buying our first home as easy as possible. She was so flexible with our crazy schedules and made sure we understood everything in the house buying process! I would absolutely recommend her to anyone I know looking to buy a home.”

Justin H. writes: “Michelle was a pleasure to work with. Very diligent, resourceful, and she worked very hard to get us into the right house.”

Trenton F. writes: “Had a fantastic experience with Michelle and her team. They made the stressful process of buying a home as easy as possible. They were in constant communication with us through the whole process, and anticipated and answered all of our questions before we could even ask them. I would recommend Michelle and her team to all my friends and family!”

Mark L. writes: “While the process itself was rather arduous, Michelle and her team were there to answer all of our questions and walk us step-by-step through the entire process. We required quite a bit of hand holding and Michelle and her team were there and willing all along the way.”

Daniel W. writes: “Personalized service, accessibility and peace of mind. Michelle puts a personal touch on your loan experience and because she knows your specifics it is easy to communicate with her when things change in the loan process. She is a wealth of knowledge and is generous on sharing tips and advice, which I really benefited from. I initially thought that all that mattered was the fees and lowest rate, but this is misleading. There is much more to it than that. I would recommend Michelle to anyone!”

Jessica L. writes: “Michelle and her team did a phenomenal job, not just guiding me through the loan process, but also teaching me how it worked and making sure I felt comfortable with everything and understood the process well. I would definitely come back!”

Connie G. writes: “Michelle was amazing. She took the time to explain to me, a first time home buyer, all of my options, answered any questions I had (even the super small ones!), and was very communicative, and very fast in getting my pre-approval. Michelle and her office were so attentive to my needs, and kept me updated every step of the way on the process. It was so easy and so quick with Michelle!” Connie shared another great review on Zillow.com as well!

Juan V. writes: “As first time home buyers, we didn’t know what to expect. Michelle and her team went above and beyond to help us understand all our choices and aided us in our decisions.”

Margit P. writes: “The overall customer care, the responsiveness and level of service was OUTSTANDING! At NO TIME did we get the feeling that we where ‘just another transaction.’ Being first time home buyers, the time was taken to make sure we understood every single step of the transaction and we felt that we could make informed decisions. Out of appreciation, we have already referred a friend. Thank you very much for making this a great experience!”

Cheryl B. writes: “Michelle and her team were really great about explaining the process and patient. They are also very prompt and had my best interest in mind. I will 10/10 recommend to everyone.”

Carrie C. writes: “We have done business with Michelle before (when we first bought our house). She is friendly, knowledgeable, honest and professional.”

Kathy B. writes: “The whole process was handled quickly and smoothly. All questions were answered in a timely manner.”

John E. writes: “Amazing customer service. Extremely prompt replies. Walks you step by step through the process.”

Deborah B. writes: “In our search for a mortgage broker we sent emails to every broker in the area that we could get en email address for asking for a cost comparison estimate. Michelle was the ONLY broker to respond with complete answers and total transparency on fees and costs. During the homebuying process she continued that openness and honesty all the way through. Our experience with Michelle was truly better than we ever dreamed it could be.”

George M. writes: “Michelle was there for any questions I had about anything I didn’t understand… I would say if you are interested in buying a home go to her she’s the one who will be there for you..“

Candice N. writes: “Michelle was terrific. She was very quick to respond to all of my phone calls and e-mails. My experience with Michelle and Axia Home Loans was the best experience I have ever had with a mortgage company. Thank you Michelle!“

Patrick V. writes: “Michelle and her team were very determined and knowledgeable in how and what we needed to do…they coached us, answered all our questions…Michelle even took our phone call the weekend she went out of town so we could lock in our rate….talk about dedication. The whole process was seamless and really quite refreshing to work with such consummate professionals.. We love Axia Home Loans and the Michelle Wickett team….. Thanks!”

Erin V. writes: “Always being available to answer questions. Very responsive and calm.”

Howard W. writes: “Interactive application process with excellent communication throughout resulting in successful conclusion!”

Maurice C. writes: “Michelle is truly a professional at her job. She provided the best advice and tips to help my family and I have feel comfortable about the house purchasing process. She was patient and always answered our questions when we had them. I would recommend Michelle to any first time home buyer to include prior homeowners. She was thorough with her information and paperwork and kept us informed at all times.”

Anna T. writes: “Exceptionally high quality of service – prompt responses by the whole team, great knowledge of specific cases, ability to explain things in a clear and articulate matter, very friendly!”

Lenny R. writes: “Michelle was very helpful through the process. This is our first home and she kept us informed and guided us through the whole process. Made the buying experience an enjoyable one.”

Matthew H. writes: “Michelle and her team are amazing! Very smart, talented folks who get things done. No false promises or gimmicks, they truly put the customers best interests first. I will use them again and will refer to friends and family.”

Barry M. writes: “Michelle was attentive to our needs and concerns, she and her team kept us up to date on the sale progress, they made the entire home buying process stress free. Thank you Michelle!”

Gina Y. writes: “Michelle helped me every step of the way. And her support staff was very communicative. I understood everything that happened to make the loan a success.”

Bruce L. writes: “I knew I had a complicated process to go through because of known social issues. Additional complications came up during the process that were handled smoothly and painlessly. Michelle coordinated the resolution of these challenges effortlessly.”

Ann L. writes: “Michelle was always available to answer any questions that I had. She really helped me through the whole process and made it seem so easy and not so impossible.”

Jean A. writes: “Michelle and Rikki were easy to work with and I felt confident they were leading us through our home buying process in a timely and correct manner. They responded quickly to answer our questions and concerns. The AXIA website is set up well and we were able to use it with no problems.” Jean shared another great review on Zillow.com as well!

Tristen P. writes: “Michelle answered all of our questions thoroughly and was very responsive with emails and phone calls. Definitely recommend Michelle to anyone looking to have a smooth loan process.”

William A. writes: “Michelle and Rikki are responsive, understanding and patient as they guide us through the complex procedures of mortgage pre-approval, mortgage application, and closing. The up-to-date features of the AXIA site enables us to quickly provide documents and information, and the user interface is quite intuitive and straightforward.”

Kathleen M. writes: “Excellent and exceedingly quick communication with any questions I had with this transaction. Superior personal service! I would highly recommend Michelle and her team! Thank you!”

Matthew T. writes: “Michelle was recommended to use by 2 friends. I wish we would have started are home buying process with her Long story short we ended up in her office and with the keys to are dream home. Thanks to great team.”

Jeanette D. writes: “Going above and beyond to make unique circumstances work!”

Jane K. writes: “Michelle walked us through every step; she made sure that we understood the myriad legal and financial regulations. Every contractor we worked with spoke highly of Michelle. A great experience overall.”

Jodi B. writes: “Everyone was very good to me and sincere when things went down hill with my first house that fell through. And kept me informed with the process and what i needed to do next. Everyone was nice and made me feel at ease. Thank you!”

Joshua M. writes: “Michelle couldn’t of been more professional and knowledgeable throughout the whole home buying process. She was always available right when we needed her and her nimbleness in responding to our requests was unbelievable.”

Bram G. writes: “Friendly, professional, and helpful.”

Joshua B. writes: “We felt very informed at every step, every question quickly answered, and every other party in the transaction was excited to get to work with Michelle Wickett. Everything went so smooth and we were even able to close early on the transaction.”

Kari M. writes: “Michelle and her team provided the best customer I have ever received. I’m not sure Michelle ever takes breaks or steps away from a laptop. Every step of the way she was incredibly communicative, knowledgeable, and quick to respond. In such a competitive market, a responsive lender is an incredible advantage. In the multiple offer situation for the home we purchased, it was Michelle’s diligence and communication that ensured our offer edged out the others. I can’t speak highly enough of her.”

P. Stibbe writes: “Thanks you very much with my first house purchase. I didn’t think I was able to buy a house within my financial parameters. You found a way to make it possible and didn’t give up. Again, thanks very much.”

D. Montgomery writes: “You made the experience as pleasant and easy to go through. Very professional and hassle-free. Thank you.”

Travis S. writes: “Every question we had was answered promptly. Michelle and her team know what they’re doing, and definitely have their clients best interests at heart. Thank you for making our dream of buying a house a reality.”

Nara B. writes: “Michelle was wonderful helping us with our loan as well as clarifying the process and helping us ask the right questions to understand what was happening with the selling of our house in another state. I am so glad she knows the lending process inside and out!”

Scott J. writes: “Amazing company and staff! Made sure we knew exactly what was needed and when at all times to make the process smooth and easy. Thank you so much!”

Sandra J. writes: “Extremely accommodating, patient, knowlegable and felt at ease to put all my faith and trust in Michelle and her team’s hands. She kept me informed every step of the way! I will refer everyone looking for loan to Axia! Thank you for making a hard thing to do a very smooth and pleasant experience. I can’t say enough about Michelle other than she is THE BEST IN THE BUSINESS!!!”

Chase D. writes: “The process went really fast. Michelle pre-qualified me so that I could make a strong offer. Michelle and her staff were constantly in contact during the application process, letting me know what was needed and the status of the approval process.”

Claudina F. writes: ” I could not have made it through a home sale occurring in another state and a purchase through AXIA here in Washington without the professional yet kindness of this amazing team. From opening a loan application, gathering of important documents, to the actual close of the loan application. My stress was always met with a professional, stern yet kind voice. My husband and I want to give a special thank you to Michelle Wickett and her staff especially Rikki Carlson.”

Pat writes: “We could not have been happier with Axia Home Loans for our refinance. Michelle, Rikki and Whitney were so helpful, responsive and understanding when answering our questions, and the level of expertise and the ease and security of dealing “locally” was outstanding. I can recommend Axia Home Loans without reservation…a quality and friendly organization with exceptional customer service.”

A recent customer writes: “Michelle is incredible! She helped us buy our first home, and I couldn’t be more grateful.  Michelle was super responsive and helpful.  Home buying is a long process and there is a lot to think about – the whole time Michelle was incredibly patient.  Not to mention she found us excellent rates! Thank you, Michelle.” Visit zillow.com for the complete review.

Sarah and Jeff write: “Michelle is impressive. Being our first home purchase, my husband and I had no clue what we were doing. Michelle explained every step to us — and never made us feel stupid (or rushed)! Both her and her assistant Rikki had impeccable follow-through and helped keep us on track to reach our closing date deadline. Her rates were competitive and her customer service was top-notch. You can’t go wrong with Michelle.” Visit zillow.com for Sarah and Jeff’s complete review.

Timothy V. writes: “I felt that Michelle did everything in her power to get us into our home… and she did!”

Richard P. writes: “The entire staff was pleasant and helpful with my many questions.”

Irene C. writes: “Did all she could to save me money. Went above and beyond the call of duty and job. Thank you so much!”

Lynda A. writes: “Michelle Wickett is the best in the biz!!! She made our dreams come true in obtaining a new mortgage after a short sale on our previous home. As this is our forever home we won’t be buying again but if we did we would use Michelle every time :) I give her 5 stars and will recommend her to our family, friends, and strangers!!!! Thank you Michelle!!!” Visit zillow.com for Lynda’s complete review.